Technology Priority List
2006 - 2007

High

(Items that affect the building and all users. These items will be addressed within the hour if possible)

• Site Down (UPS, Router, Switch, Server - Will be addressed by HOCHS based Technology staff)
• WAN Down (UPS, Router, Charter Communications - Will be addressed by HOCHS based Technology staff)
• LAN Down (UPS, Switch - Will be addressed by HOCHS based Technology staff)
• All Network Printers Down (Server, Print Services - Will be addressed by HOCHS based Technology staff)
• Infinite Campus/IFAS not working for all users/computers (UPS, WAN, LAN, Server, Router - Will be addressed by HOCHS based Technology staff)
• Internet Access Down for all users/computers (UPS, WAN, LAN, Server, Router, ISP - Will be addressed by HOCHS based Technology staff)
• Email Access Down for all users/computers (UPS, WAN, LAN, Server, Router - Will be addressed by HOCHS based Technology staff) 
• Food Service System Down (Computer, Software)
• ITV System Down (Tandberg System, UPS, Switch, LAN, WAN, Firewall, T1)
• VoIP Phone System Down (Will be addressed by HOCHS based Technology staff)

Medium

(Items that impact several users/computers. These items will be address within the day if possible)

• Lab Down (Building Power, Switch, Server - Will be addressed by HOCHS based Technology staff)
• Lab Network Printer Down (UPS, Server, Print Services, Switch - Will be addressed by HOCHS based Technology staff)
• Multiple users/computers not working (Building power, Switch, Server - Will be addressed by HOCHS based Technology staff)
• Follett Issues (Building power, Switch - Will be addressed by HOCHS based Technology staff)
• Account lockouts (Will be addressed by HOCHS based Technology staff)
• Infinite Campus/IFAS Account lockouts (Will be addressed by HOCHS based Technology staff)

Low

(Items that impact single user/computer. Items will wait until scheduled site visit)

• Single printer not working, other building printers OK (Next schedule site visit if problem cannot be addressed remotely by HOCHS based Technology staff)
• Single computer not working, other building computers OK (Next schedule site visit if problem cannot be addressed remotely by HOCHS based Technology staff)
• Install software X (Next schedule site visit if problem cannot be addressed remotely by H OCHS based Technology staff)
• Curriculum software X not working (Next schedule site visit if problem cannot be addressed remotely by HOCHS based Technology staff)
• Help with questions on software X (Next schedule site visit if problem cannot be addressed remotely by HOCHS based Technology staff)
• New software testing (Next schedule site visit time will be used if approved by Principal)
• District wide software testing (Will be addressed by HOCHS based Technology staff. Item maybe moved up in priority if needed)
• Computer/Printer moves (Next schedule site visit)
• PDA issues (Next schedule site visit if problem cannot be addressed remotely by HOCHS based Technology staff)
• Scanner issues (Next schedule site visit if problem cannot be addressed remotely by HOCHS based Technology staff)
• Digital Camera issues (Next schedule site visit if problem cannot be addressed remotely by HOCHS based Technology staff)
• Existing software updates (Next schedule site visit if problem cannot be addressed remotely by HOCHS based Technology staff)
• Single VoIP Phone not working (Next schedule site visit if problem cannot be addressed by HOCHS based Technology staff)